I WOULD LIKE TO TAKE THIS TIME TO GIVE A GREAT REPORT ON TRAVER CONNECT.
We are a growing dealership so consequently as our service department business increased the service advisors were getting overwhelmed with all the calls coming in.
They simply were not taking the time they needed to spend with the customers on the drive, so I reached out to Traver Connect.
This partnership was instantly a great decision for our service department. Having Traver Connect in place has allowed us to schedule our customers more efficiently instead of the writers scheduling when they wanted-we no longer under book our days.
Initially, I figured this would reduce about 500 incoming calls a month in the drive. Wow was I ever wrong! In the very first month over 2000 calls were answered by the Traver Connect team and we saw an immediate change what was happening in our drive.
We saw our appointments immediately increase, as have our hours sold in the shop and of course our gross profit.
I would recommend Traver Connect to anyone looking to increase gross profit in their service and parts department.
Service Director · Jeff Wyler Chevrolet of Columbus · Columbus, OH