This program has taken our two stores in a direction that we did not anticipate.
Not only has it given my advisors more time to spend with customers, it has increased our CSI in several different areas, as well as our gross profit.
Initially we had our doubts when signing onto the program, because in the industry we are taught that never hearing the phone ring means "not making money".
But having now seen both the immediate and long-term results of our appointment schedule being filled up without our writers spending all day on the phones has us realizing the true value of this program.
Speaking for my entire Service Department - if this tool was taken away, my advisors and customers would be devastated.
Keep up the good work.
Fixed OPS Director · Toyota of Greensburg · Hyundai of Greensburg · Greensburg, PA