Traver Connect | Calls
Traver Connect provides Service BDC Solutions, designed for nearly every OEM brand to support and help Dealers by #CatchTheCall, #LoadTheShop, and #RemedyTheRecall
Traver Connect, service BDC, Service BDC Solution, Catch the Call, Load the Shop, Backstop Assist Service BDC, Resque Service BDC, Answer All Service Calls, Free up service advisors, increase ROs service, OEM Branded Emails & Appointment Setting for Service Visits. Recalls. CSI. SOP, Outbound Calls & Emails Program. Robust Retention Process. Automated Tracking, BDC Support for Peak Hours & Missed Calls to Reduce Hold Times & FreeUp Advisors, Make Outbound Calls & Send OEM Branded Emails, Follow up on Service Visits, BDC Support for Peak Hours, missed calls to reduce hold times and free up service advisors
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Whether you are trying to address inbound or outbound calls, we’ve got you covered.

Traver Connect is focused entirely on driving excellence to your service drive by ensuring customers calls are answered quickly and professionally to help grow your business.

REASON #1

Free up time for service advisors to sell increase revenue

We improve RO count and dollars per RO as Traver Connect’s customer service team is dedicated to increasing revenue, improving customer retention, and handling the call volume.

Increase Revenues

IMMEDIATE INCREASE IN SHOW RATES0%

1ST YEAR SERVICE RETENTION0%

ADDITIONAL PRE-SELLS IMPACT0%

Average Time To Answer Calls

65

Seconds Before Traver

21

Seconds With Traver

REASON #2

Easily have your calls completely answered or as a back-up to your current infrastructure.

Instead of burdening your Dealership to hire, train and implement these processes, Traver Connect provides a turn-key solution that centralizes the inbound calls and frees up your advisors to better serve your customers. 

REASON #2

Easily have your calls completely answered or as a back-up to your current infrastructure.

Instead of burdening your Dealership to hire, train and implement these processes, Traver Connect provides a turn-key solution that centralizes the inbound calls and frees up your advisors to better serve your customers. 

Average Time To Answer Calls

65

Seconds Before Traver

21

Seconds With Traver

REASON #3

Minimize status calls and maximize customer experience by tracking key performance indicators.

The Traver Connect  dashboard gives Dealerships the ability to track zip codes, customer type, pre-selling, warranty vs. CP, and more. Incorporate mobile pay and build a strong reputation.

Traver Connect Up Sells For You

REASON #3

Minimize status calls and maximize customer experience by tracking key performance indicators.

The Traver Connect  dashboard gives Dealerships the ability to track zip codes, customer type, pre-selling, warranty vs. CP, and more. Incorporate mobile pay and build a strong reputation.

Traver Connect Up Sells For You

#LoadTheShop

REASON #4

Load the shop, don’t set for simply setting appointments.

Answering the calls and taking messages is not enough. We don’t settle for simply setting appointments. You need to intelligently load the empty slots and ensure your technicians can handle the load for specialties like recalls by fully leveraging your scheduled.

REASON #4

Load the shop, don’t set for simply setting appointments.

Answering the calls and taking messages is not enough. We don’t settle for simply setting appointments. You need to intelligently load the empty slots and ensure your technicians can handle the load for specialties like recalls by fully leveraging your scheduled.

#LoadTheShop

INTEGRATIONS

Traver Connect seamlessly connects to any Dealership’s system so all your customer data comes together.

INTEGRATIONS

Traver Connect seamlessly connects to any Dealership’s system so all your customer data comes together.

“… every time I called the phone was answered by a professional sounding attendant, that not only set my appointment but also offered me the dealership’s services based on my needs and the miles on my vehicle. I was up sold services, my needs were met, my questions were answered, and I felt a warm and fuzzy feeling because it was such a prompt service.”

Fixed Operations Director, KIA

Averaged 99% Scheduling Accuracy in 2017

Accuracy

We’re not perfect-but we’re working on perfection. 2017 confirmed scheduling errors were 1% of our total calls handled. Think about that with more calls captured and a higher show rate. In the first year alone we can add an extra month’s worth of RO’s to the average dealership.

DMS Integration

We are on the Approved Partner List for CDK following integration certification.

CDK_ApprovedInterface-sm

Service Scheduler Options

The Service Scheduler is the golf club of the service retention process. We schedule in over 9 different types. We tend to think the call is the swing-so we develop staff and tools at your place or ours to answer the calls and use the schedulers to keep the shop loaded properly. Then the customer exchange in the drive is the final determination of finishing strong.

Averaged 99% Scheduling Accuracy in 2017

Accuracy

We’re not perfect-but we’re working on perfection. 2017 confirmed scheduling errors were 1% of our total calls handled. Think about that with more calls captured and a higher show rate. In the first year alone we can add an extra month’s worth of RO’s to the average dealership.

DMS Integration

We are on the Approved Partner List for CDK following integration certification.

CDK_ApprovedInterface-sm

Service Scheduler Options

The Service Scheduler is the golf club of the service retention process. We schedule in over 9 different types. We tend to think the call is the swing-so we develop staff and tools at your place or ours to answer the calls and use the schedulers to keep the shop loaded properly. Then the customer exchange in the drive is the final determination of finishing strong.

Dedicated to your success.

The Traver Connect team is capable of handling all types of calls, loading your lanes, increasing revenue and customer satisfaction. 

Start today… join the hundreds of Dealerships who believe in Traver Connect.