Calls

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Whether you are trying to address inbound or outbound calls, we’ve got you covered.

Traver Connect is focused entirely on driving excellence to your service drive by ensuring customers calls are answered quickly and professionally to help grow your business.

REASON #1

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Free up time for service advisors to sell increase revenue
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We improve RO count and dollars per RO as Traver Connect’s customer service team is dedicated to increasing revenue, improving customer retention, and handling the call volume.
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Increase Revenues

[/vc_column_text][vc_zigzag][vc_empty_space height=”13px”][progress_bar title_tag=”h4″ percent_font_weight=”500″ gradient=”no” title=”IMMEDIATE INCREASE IN SHOW RATES” title_color=”#454545″ percent=”94″ percent_color=”#7ed640″ active_background_color=”#7ed640″ active_border_color=”#7ed640″][progress_bar title_tag=”h4″ percent_font_weight=”500″ gradient=”no” title=”1ST YEAR SERVICE RETENTION” title_color=”#454545″ percent=”73″ percent_color=”#7ed640″ active_background_color=”#7ed640″ active_border_color=”#7ed640″][progress_bar title_tag=”h4″ percent_font_weight=”500″ gradient=”no” title=”ADDITIONAL PRE-SELLS IMPACT” title_color=”#454545″ percent=”40″ percent_color=”#7ed640″ active_background_color=”#7ed640″ active_border_color=”#7ed640″][/vc_column][/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” css=”.vc_custom_1515135470508{background-color: #ffffff !important;}” z_index=””][vc_column][vc_empty_space height=”128px”][vc_separator type=”normal” color=”#454545″ transparency=”0.5″ thickness=”2″][vc_empty_space height=”128px”][/vc_column][/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”grid” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” z_index=””][vc_column width=”1/2″ css=”.vc_custom_1516487284670{padding-right: 100px !important;}” offset=”vc_hidden-sm vc_hidden-xs”][vc_column_text]

Average Time To Answer Calls

[/vc_column_text][vc_zigzag][vc_empty_space height=”13px”][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner width=”1/2″][counter type=”zero” box=”no” position=”left” separator=”yes” digit=”65″ font_size=”60″ font_color=”#454545″ text=”Seconds Before Traver” text_size=”20″ text_color=”#454545″][/vc_column_inner][vc_column_inner width=”1/2″][counter type=”zero” box=”no” position=”left” separator=”yes” digit=”21″ font_size=”60″ font_color=”#454545″ text=”Seconds With Traver” text_size=”20″ text_color=”#454545″][/vc_column_inner][/vc_row_inner][/vc_column][vc_column width=”1/2″ offset=”vc_hidden-sm vc_hidden-xs”][vc_column_text]

REASON #2

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Easily have your calls completely answered or as a back-up to your current infrastructure.

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Instead of burdening your Dealership to hire, train and implement these processes, Traver Connect provides a turn-key solution that centralizes the inbound calls and frees up your advisors to better serve your customers. 

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REASON #2

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Easily have your calls completely answered or as a back-up to your current infrastructure.

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Instead of burdening your Dealership to hire, train and implement these processes, Traver Connect provides a turn-key solution that centralizes the inbound calls and frees up your advisors to better serve your customers. 

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Average Time To Answer Calls

[/vc_column_text][vc_zigzag][vc_empty_space height=”13px”][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner width=”1/2″][counter type=”zero” box=”no” position=”left” separator=”yes” digit=”65″ font_size=”60″ font_color=”#454545″ text=”Seconds Before Traver” text_size=”20″ text_color=”#454545″][/vc_column_inner][vc_column_inner width=”1/2″][counter type=”zero” box=”no” position=”left” separator=”yes” digit=”21″ font_size=”60″ font_color=”#454545″ text=”Seconds With Traver” text_size=”20″ text_color=”#454545″][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” css=”.vc_custom_1515135470508{background-color: #ffffff !important;}” z_index=””][vc_column][vc_empty_space height=”128px”][vc_separator type=”normal” color=”#454545″ transparency=”0.5″ thickness=”2″][vc_empty_space height=”128px”][/vc_column][/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”grid” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” z_index=””][vc_column width=”1/2″ css=”.vc_custom_1516487322928{padding-right: 100px !important;}” offset=”vc_hidden-sm vc_hidden-xs”][vc_column_text]

REASON #3

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Minimize status calls and maximize customer experience by tracking key performance indicators.

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The Traver Connect  dashboard gives Dealerships the ability to track zip codes, customer type, pre-selling, warranty vs. CP, and more. Incorporate mobile pay and build a strong reputation.

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Traver Connect Up-Sells For You

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REASON #3

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Minimize status calls and maximize customer experience by tracking key performance indicators.

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The Traver Connect  dashboard gives Dealerships the ability to track zip codes, customer type, pre-selling, warranty vs. CP, and more. Incorporate mobile pay and build a strong reputation.

[/vc_column_text][vc_empty_space height=”13px”][/vc_column][vc_column width=”1/2″ offset=”vc_hidden-lg vc_hidden-md”][vc_column_text]

Traver Connect Up-Sells For You

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#LoadTheShop

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REASON #4

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Load the shop, don’t settle for simply setting appointments.

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Answering the calls and taking messages is not enough. We don’t settle for simply setting appointments. You need to intelligently load the empty slots and ensure your technicians can handle the load for specialties like recalls by fully leveraging your scheduled.

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REASON #4

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Load the shop, don’t settle for simply setting appointments.

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Answering the calls and taking messages is not enough. We don’t settle for simply setting appointments. You need to intelligently load the empty slots and ensure your technicians can handle the load for specialties like recalls by fully leveraging your scheduled.

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#LoadTheShop

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INTEGRATIONS

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Traver Connect seamlessly connects to any Dealership’s system so all your customer data comes together.

[/vc_column_text][vc_empty_space height=”40″][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner width=”1/6″][/vc_column_inner][vc_column_inner width=”2/3″][testimonials_carousel category=”home” number=”6″ order_by=”rand” show_title=”yes” show_rating=”yes” author_text_font_weight=”800″ show_navigation=”yes” navigation_style=”dark” auto_rotate_slides=”10″ text_font_size=”16″][vc_empty_space height=”13px”][/vc_column_inner][vc_column_inner width=”1/6″][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner width=”1/6″][image_hover target=”_self” image=”376″ hover_image=”354″][/vc_column_inner][vc_column_inner width=”1/6″][image_hover target=”_self” image=”377″ hover_image=”355″][/vc_column_inner][vc_column_inner width=”1/6″][image_hover target=”_self” image=”378″ hover_image=”356″][/vc_column_inner][vc_column_inner width=”1/6″][image_hover target=”_self” image=”380″ hover_image=”358″][/vc_column_inner][vc_column_inner width=”1/6″][image_hover target=”_self” image=”379″ hover_image=”357″][/vc_column_inner][vc_column_inner width=”1/6″][image_hover target=”_self” image=”382″ hover_image=”360″][/vc_column_inner][/vc_row_inner][vc_empty_space height=”13″][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner width=”1/6″][image_hover target=”_self” image=”385″ hover_image=”363″][/vc_column_inner][vc_column_inner width=”1/6″][image_hover target=”_self” image=”388″ hover_image=”366″][/vc_column_inner][vc_column_inner width=”1/6″][image_hover target=”_self” image=”381″ hover_image=”359″][/vc_column_inner][vc_column_inner width=”1/6″][image_hover target=”_self” image=”384″ hover_image=”362″][/vc_column_inner][vc_column_inner width=”1/6″][image_hover target=”_self” image=”386″ hover_image=”364″][/vc_column_inner][vc_column_inner width=”1/6″][image_hover target=”_self” image=”383″ hover_image=”361″][/vc_column_inner][/vc_row_inner][vc_empty_space height=”40″][/vc_column][/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” css=”.vc_custom_1515135470508{background-color: #ffffff !important;}” z_index=””][vc_column offset=”vc_hidden-sm vc_hidden-xs”][vc_empty_space height=”128px”][/vc_column][/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”grid” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” z_index=””][vc_column offset=”vc_hidden-lg vc_hidden-md”][vc_column_text]

INTEGRATIONS

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Traver Connect seamlessly connects to any Dealership’s system so all your customer data comes together.

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“… every time I called the phone was answered by a professional sounding attendant, that not only set my appointment but also offered me the dealership’s services based on my needs and the miles on my vehicle. I was up sold services, my needs were met, my questions were answered, and I felt a warm and fuzzy feeling because it was such a prompt service.”

Fixed Operations Director, KIA

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Averaged 99% Scheduling Accuracy in 2017

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Accuracy

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We’re not perfect-but we’re working on perfection. 2017 confirmed scheduling errors were 1% of our total calls handled. Think about that with more calls captured and a higher show rate. In the first year alone we can add an extra month’s worth of RO’s to the average dealership.

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DMS Integration

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We are on the Approved Partner List for CDK following integration certification.

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Service Scheduler Options

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The Service Scheduler is the golf club of the service retention process. We schedule in over 9 different types. We tend to think the call is the swing-so we develop staff and tools at your place or ours to answer the calls and use the schedulers to keep the shop loaded properly. Then the customer exchange in the drive is the final determination of finishing strong.

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Averaged 99% Scheduling Accuracy in 2017

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Accuracy

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We’re not perfect-but we’re working on perfection. 2017 confirmed scheduling errors were 1% of our total calls handled. Think about that with more calls captured and a higher show rate. In the first year alone we can add an extra month’s worth of RO’s to the average dealership.

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DMS Integration

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We are on the Approved Partner List for CDK following integration certification.

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Service Scheduler Options

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The Service Scheduler is the golf club of the service retention process. We schedule in over 9 different types. We tend to think the call is the swing-so we develop staff and tools at your place or ours to answer the calls and use the schedulers to keep the shop loaded properly. Then the customer exchange in the drive is the final determination of finishing strong.

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Dedicated to your success.

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The Traver Connect team is capable of handling all types of calls, loading your lanes, increasing revenue and customer satisfaction. 

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Start today… join the hundreds of Dealerships who believe in Traver Connect.

[/vc_column_text][vc_empty_space height=”50″]Get Started[/vc_column][vc_column width=”1/6″][/vc_column][/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”grid” angled_section=”no” text_align=”center” background_image_as_pattern=”without_pattern” css=”.vc_custom_1515469335910{background-color: #a7a9ac !important;}” z_index=””][vc_column width=”1/4″][/vc_column][vc_column width=”1/2″ el_class=”popmake-leadgen”][vc_empty_space height=”128″][vc_single_image image=”933″ img_size=”medium” alignment=”center” qode_css_animation=””][vc_empty_space height=”33″][/vc_column][vc_column width=”1/4″][/vc_column][/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern”][vc_column][vc_empty_space height=”50″][/vc_column][/vc_row]