Lack of Service Management and Advisor Buy-in. Often top level leadership will make a decision to hire an outside Service BDC or create an internal one, because the assumption here is that advisors will be better off building a one … Read More
bdc staffing
Strategic Plan for Successful BDC Staffing
By Karen Rust, Accounts Director Traver Connect Staffing your BDC requires a strategic plan to be successful. When you begin to recruit, you should know how many staff are required, potential call volume and the hours that will need to … Read More
Here Are 5 Ways to Ensure Maximum Success for Your Service BDCs
Let us start with this famous Thomas Edison quote: “Opportunity is missed by most people because it is dressed in overalls and looks like work”. Same holds true today as it did way back then. If you are an … Read More
The Customer
Without a doubt, the modern Dealership needs to adapt to the tech-savvy customer who is digitally connected. These same customers rely on word- of-mouth and seek the experiences shared by others by reading reviews or viewing images. The power of … Read More