Read our blogs and watch our latest videos for a glimpse of the expertise that we deliver to automobile dealerships nationwide.
Laurie Halter / April 22, 2022
What comes to mind when you about the origins of the BDC? Join us for a look back at the BDC over the years! Our founder, John Traver, innov...
Customer Experience Expert / July 22, 2021
We’ve all been there. Trying to fall asleep and not looking at the clock, thinking about the things you need to get done tomorrow. And ...
Customer Experience Expert / May 18, 2021
One thing most of us have in common is the sage advice we were given when we first started in the automotive industry: “This business is a...
rcanales / May 28, 2020
By Rob Canales - VP of Product Development and Marketing COVID-19 has certainly impacted our business, however folks are more and more qu...
rcanales / May 3, 2019
Lack of Service Management and Advisor Buy-in. Often top level leadership will make a decision to hire an outside Service BDC or create a...
rcanales / March 6, 2019
"Catching the call" is the primary objective for Service BDCs. It's the main reason they are launched, first and foremost, i...
rcanales / August 29, 2018
By Rob Canales, VP of Product Development, Traver Connect This age-old dilemma persists with one key difference, the recent trend has seen ...
rcanales / July 24, 2018
Blog Article posted in ADM. By Rob Canales, VP of Product Development, Traver Connect When it comes to the Customer Experience (CX) deliver...
rcanales / July 19, 2018
So, your dealership has decided to implement a Service BDC: Congratulations your dealership just started a customer care business unit and t...