Our Blog, Videos & Media Mentions

Insights on Sales and Service BDCs plus Traver Connect in the news

Read our blogs and watch our latest videos for a glimpse of the expertise that we deliver to automobile dealerships nationwide.

July blog what keeps you up

What’s Keeping You Up At Night?

We’ve all been there. Trying to fall asleep and not looking at the clock, thinking about the things you need to get done tomorrow. And ...

It is still a numbers game blog

It is still a numbers game

One thing most of us have in common is the sage advice we were given when we first started in the automotive industry: “This business is a...

The Service Drive Is Heating Back Up

By Rob Canales - VP of Product Development and Marketing COVID-19 has certainly impacted our business, however folks are more and more qu...

5 Common Reasons Why Service BDCs Fail

Lack of Service Management and Advisor Buy-in. Often top level leadership will make a decision to hire an outside Service BDC or create a...

Service BDC 2.0… Developing “Customers for Life” with Outbound Programs!

  "Catching the call" is the primary objective for Service BDCs. It's the main reason they are launched, first and foremost, i...

Is It Cheaper to Build or Buy BDC Services?

By Rob Canales, VP of Product Development, Traver Connect This age-old dilemma persists with one key difference, the recent trend has seen ...

5 Parts of an Outsourced Service BDC Difficult to Replicate In-Dealership

Blog Article posted in ADM. By Rob Canales, VP of Product Development, Traver Connect When it comes to the Customer Experience (CX) deliver...

Service BDC is NOT Business as Usual

So, your dealership has decided to implement a Service BDC: Congratulations your dealership just started a customer care business unit and t...

4 Questions To Ask Before You Build Your Service BDC

By John Traver, CEO, Traver Connect It was Jim Rohn who once said “Neglect starts out as an infection and then becomes a disease.” N...