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THE PHONES

– THE ELEPHANT IN THE ROOM –

 

Let’s face it, answering the phones is still an issue for most dealers. In fact, it’s painful for some.
But that pain can easily turn into a revenue opportunity for your dealership.

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WHY ARE PHONES AN ISSUE? SIMPLE.

Dealerships receive more calls than they have personnel to handle them. Missed calls means missed opportunities. Missed opportunities means no RO, no up-sell, no positive customer experience, and no shot to earn a customer for life.

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LET’S GET THOSE CALLS ANSWERED,
AND ANSWERED PROPERLY.

A service advisor is both the best and the worst person to answer these incoming appointment calls. Sure, they definitely have the knowledge, but do they have the time, patience and discipline to deliver an exceptional customer experience? Will they perform an MPVI, up-sell services based on time/mileage, and deliver timely updates to customers who dropped off their vehicle for service?

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WE’RE THE ANSWER

ON-SITE OR OFF-SITE – CATCH EVERY CALL

 

Our Service BDC solutions are strategically built for every
scenario and for every service department.

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ARE YOU UNEASY WITH YOUR SERVICE CALLS
ANSWERED OUT OF SIGHT?

No problem. We have In-Dealership options.

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DO YOU JUST NEED HELP DURING
PEAK TIMES AND AFTER HOURS?

Fabulous. Our BackStop™ Assist is a perfect fit.

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WOULD YOU LIKE ALL OF YOUR SERVICE CALLS
ANSWERED BY TRAINED PROFESSIONALS?

Great. AllCovered™ is what you need.

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DO YOU WANT THE TOOLS TO BUILD
YOUR OWN SERVICE BDC?

Done. We can deliver the tools & training.

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OUR SOLUTION OPTIONS
AS EASY AS A, B, C or D

 

Send us your calls | Leverage our toolset | Placement Service | 1:1 Support

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Backstop Assist™

We’ll catch the calls on hold, during peak times or after hours.

 

AllCovered™

We’ll catch all of your service calls, freeing up your advisors.

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Do It Yourself

You build it, manage it, and we give you all the tools & training.

 

Perfect if you do not want your service calls answered off-site.

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Traver Agent®

We hire, train, & pay a call agent who sits in your dealership. This takes the place of you hiring a BDM and paying for software.

 

Perfect if you do not want your service calls answered off-site.

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Training & Support

Off-site Service BDC Institute™ training for your GM, SD, and BDM.

 

Unlimited access to our skills-based training modules (live & self-taught) for your BDM team.

 

Optional In-Dealership training days.

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