Traver Connect | Tools
Traver Connect provides Service BDC Solutions, designed for nearly every OEM brand to support and help Dealers by #CatchTheCall, #LoadTheShop, and #RemedyTheRecall
Traver Connect, service BDC, Service BDC Solution, Catch the Call, Load the Shop, Backstop Assist Service BDC, Resque Service BDC, Answer All Service Calls, Free up service advisors, increase ROs service, OEM Branded Emails & Appointment Setting for Service Visits. Recalls. CSI. SOP, Outbound Calls & Emails Program. Robust Retention Process. Automated Tracking, BDC Support for Peak Hours & Missed Calls to Reduce Hold Times & FreeUp Advisors, Make Outbound Calls & Send OEM Branded Emails, Follow up on Service Visits, BDC Support for Peak Hours, missed calls to reduce hold times and free up service advisors
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IMPROVE CUSTOMER EXPERIENCE

TOOLS

Schedule Demo

REPUTATION

OPTIMIZER

REPUTATION

SURVEYOR

GURA TAP™

DASHBOARD

& TELCO TRACKING

Solutions for service retention.

Our goal is to provide the best tools possible to enhance your service drive and customer experience.  The Traver Connect team has developed a group of tools to help mobilize, track and measure your entire solutions BDC process. From mobile text and pay to desktop tools that allow you to better understand and track key performance indicators: calls per agent per month, scorecards, complaints, % of appointment calls vs showed, and more! 

TOOLS FOR GROWTH

Reputation Optimizer™

Reputation Optimizer is an exclusive tool offered by Traver Connect that will drive more positive reviews on Google, Facebook, Yahoo, etc. organically following each call with your customer. The way it works is simple, the Traver Connect team will send your customer a text or email link to participate in taking a survey following a call.  Positive survey results are easily published to search engines and social networks, which negative reviews can be controlled and responded to directly to ensure the customer is satisfied.

TOOLS FOR GROWTH

Reputation Optimizer™

Reputation Optimizer is an exclusive tool offered by Traver Connect that will drive more positive reviews on Google, Facebook, Yahoo, etc. organically following each call with your customer. The way it works is simple, the Traver Connect team will send your customer a text or email link to participate in taking a survey following a call.  Positive survey results are easily published to search engines and social networks, which negative reviews can be controlled and responded to directly to ensure the customer is satisfied.

TOOLS FOR GROWTH

GURA TAP™ text and pay

Designed for Dealerships, GURA TAP™ gives Service BDC users the ability to increase efficiency and improve customers service by using mobile and tablet as a form of communication. GURA TAP™ integrates with many service schedulers. Text customers today and get paid quicker. Request a demo of GURA TAP™ – “Greet, Understand, Recommend, and Ask….”

TOOLS FOR GROWTH

GURA TAP™ text and pay

Designed for Dealerships, GURA TAP™ gives Service BDC users the ability to increase efficiency and improve customers service by using mobile and tablet as a form of communication. GURA TAP™ integrates with many service schedulers. Text customers today and get paid quicker. Request a demo of GURA TAP™ – “Greet, Understand, Recommend, and Ask….”

TOOLS FOR GROWTH

Reputation Surveyor™

We turn customer experience into revenue by pulling previous service appointments and reaching out to your customers via email or sms text to survey their experience. Give your customers the platform to share their positive experience and help organically increase your SEO and ultimately your revenue.

TOOLS FOR GROWTH

Reputation Surveyor™

We turn customer experience into revenue by pulling previous service appointments and reaching out to your customers via email or sms text to survey their experience. Give your customers the platform to share their positive experience and help organically increase your SEO and ultimately your revenue.

TOOLS FOR GROWTH

We connect.

Trusted by many Dealerships, whether you are trying to address inbound or outbound calls, we’ve got you covered.

TOOLS FOR GROWTH

We connect.

Trusted  by many Dealerships, whether you are trying to address inbound or outbound calls, we’ve got you covered.

Save money and bundle Tools with Calls and let us further help you!

The Traver Connect team is capable of handling all types of calls, loading your lanes, increasing revenue and customer satisfaction.