Traver Connect | Careers
Traver Connect provides Service BDC Solutions, designed for nearly every OEM brand to support and help Dealers by #CatchTheCall, #LoadTheShop, and #RemedyTheRecall
Traver Connect, service BDC, Service BDC Solution, Catch the Call, Load the Shop, Backstop Assist Service BDC, Resque Service BDC, Answer All Service Calls, Free up service advisors, increase ROs service, OEM Branded Emails & Appointment Setting for Service Visits. Recalls. CSI. SOP, Outbound Calls & Emails Program. Robust Retention Process. Automated Tracking, BDC Support for Peak Hours & Missed Calls to Reduce Hold Times & FreeUp Advisors, Make Outbound Calls & Send OEM Branded Emails, Follow up on Service Visits, BDC Support for Peak Hours, missed calls to reduce hold times and free up service advisors
414
page-template,page-template-full_width,page-template-full_width-php,page,page-id-414,ajax_leftright,page_not_loaded,,qode-title-hidden,qode_grid_1300,footer_responsive_adv,hide_top_bar_on_mobile_header,qode-theme-ver-13.2,qode-theme-bridge,wpb-js-composer js-comp-ver-5.7,vc_responsive

Apply Today

We’re on a mission to build a strong, motivated and diverse team that strives for success when we work together. We are fortunate to touch the lives of many customers. Our environment is built on growth, investing in people, and letting them grow into leaders. We do this, all by working together and respecting one another.

Discover Opportunities Below

Part Time Customer Experience Representative

Customer Experience Coordinator – Part-time Shifts Up to $18/hr.

(Work at Home or In Office)

We believe a phone call can be as powerful as a handshake.  That’s why our firm, Traver Connect is hired by dealerships across the U.S. to answer their incoming service appointment calls for them.  They want it done right and they simply don’t have enough time or personnel to get it done.

We’ve found that the best process is simple: to provide helpful, friendly and kind assistance to every caller, every time, behind our team of genuine, well-trained appointment scheduling experts. Our software platform and training process prepares and continually enables you to be skilled and helpful through the call process with each customer.  Once you’ve successfully become a part of the Traver Connect team, you can benefit from the flexibility of our part-time CEC program.  If you’re only able to work 3 hours a week – we might have the perfect shift for you.  Perhaps you need 20 hours a week but can only work three days during the week – we may have shifts for you!

CEC PART-TIME POSITION DESCRIPTION

This is a unique part-time position that’s perfect for:

  • A busy student!
  • A stay at home parent!
  • A teacher out for summer looking to earn extra income!

Other unique features of this opportunity:

  • You can work at our corporate office – we’ll provide you with everything
  • You can work from your home – see the list of tools you’ll need below
  • You can work your best days of the week – tell us your preferred days and see if it’s a fit!
  • You can work your best times of your week – give us the times and we’ll look for a match!

CORE RESPONSIBILITIES OF A CEC:

  • Every call needs what we call GURA! Here’s what GURA means and how we do what we do:
  • Greet and engage incoming customer calls in a fast paced environment in a friendly and professional manner- you must enjoy speaking to people on the phone in an upbeat tone.
  • Understand customers’ needs in scheduling service appointments accurately and multi-task on several computer screens/systems while providing outstanding customer service.
  • Recommend and educate customers on the benefits of servicing their vehicles to increase their vehicle’s longevity.
  • Ask to schedule the appointment for the customer – a day and time that fits the service need of their vehicle.

EXPECTED PERFORMANCE:

  • Consistently speak professionally with customers in a friendly, upbeat tone while following the recommended business processes
  • Effectively handle a continuous flow of inbound calls on each shift
  • Always dependable and able to excel in a fast-paced, results driven environment
  • Ability to multi-task in separate computer screens and systems at one time
  • Self-motivated and Enthusiastic
  • Professional work ethic demonstrated by adhering to attendance policies/procedures
  • You don’t need to be mechanically inclined, simply need to follow the rules for each service department

MORE DETAILS ON THE OPPORTUNITY:

  • This is a Part-Time position.
  • Very competitive compensation – Starting at $11 minimum and then to $18 per hour paid on a sliding scale for the number of calls per shift/hour.
  • Your hourly pay is determined by the number of calls handled per shift/hour and may vary from shift to shift but always a minimum of $11 and a maximum of $18 is the continuous range.
  • Your Work Shift Request:
    • Tell us what days of the week you’d want to work – we’ll let you know availability
    • Tell us what hours on those days you’re available – we’ll let you know availability
    • Once hired and through training – these are your days and shifts!
    • Yes it can change if you need it to-but there is a 30 – 45 day process.
    • And you can even work up to 2 shifts a day – Example: 8 am- 11 am and 3 pm to 6 pm
  • This position is not full-time and will not qualify for medical, dental, or vision benefits
  • This position also does not offer any accrued vacation or sick time
  • You may choose to work from our Corporate offices in Richardson, TX
  • Or you may work from your home – (See below for equipment requirements for work from home)

MINIMUM REQUIREMENTS NEEDED:

  • Must be able to speak and read English clearly, professionally and fluently-Spanish Speaking a plus
  • Must be able to type a minimum of 30 WPM and be experienced working with a computer
  • Need to have a customer service demeanor. Experience in a face-to-face or direct telephone customer service type position such as a contact center, hotel reservations, automotive dealership receptionist, automotive cashier, or BDC representative is a plus. Other customer service experience will be considered.
  • Background check is required
  • Equal Opportunity Employer
  • If interested in working remotely from home you must provide the following at your own cost:
    • Dedicated quiet work space
    • Two (2) headsets purchased from us that will be payroll deducted ($30)
    • PC Equipment and Internet must meet the these standards
  Required Recommended
CPU Intel i3 Intel i5 (Quad-Core)
RAM 6GB 8GB
OS Windows 7 Windows 10
Internet 5Mb 20Mb
Display 1080p monitors (x2)  2 monitors
Browser Google Chrome

Full Time Customer Experience Representative

Customer Experience Coordinator – Full-time

(Work In Office)

Your Career Is Calling! We’re the Answer!  Tired of job hopping?   We are investing in YOU!

This is a long term career opportunity that could possibly lead to managing or leading a team. You can accelerate your earning potential as you are in the driver’s seat.

JOB DESCRIPTION:“Your Career Is Calling,” “We’re the Answer …” is our slogan and it’s who we are and how we do business! Our company wants to put you in the driver’s seat of your career and let you navigate your path to success while assisting customers on the phone for dealership service departments! We are a customer experience center that is committed to providing superior levels of customer service. While our success and growth are dependent upon many factors, first and foremost are the skills, intelligence, creativity, and dedication of our team members.

RESPONSIBILITIES:Greet and engage incoming customer calls in a fast paced environment in a friendly and professional manner- you must enjoy speaking to people on the phone in an upbeat tone.Understand customers’ needs in scheduling service appointments accurately and multi-task on several computer screens/systems while providing outstanding customer service.Recommend and educate customers on the benefits of servicing their vehicles to increase their vehicle’s longevity.Ask to set up appointments for customers to service their vehicles. Understand service policies & procedures (loaner vehicles, weekly / monthly specials, roadside assistance, hours, etc.) documented in our system.

QUALIFICATIONS:Speak professionally with customers in a friendly, upbeat tone while assisting customers and following recommended business terminologyEffectively handle a continuous flow of inbound callsDetail orientated and excel in a fast-paced, results driven environmentAbility to work with a flexible schedule-some Saturdays-while having excellent attendanceAbility to multi-task on several computer screens in several systems at one timeSelf-motivated enthusiastic presence in a team environmentProfessional appearance and work ethic by adhering to attendance policies/procedures

BENEFITS:Competitive compensation- Starting @ $14 per hour / Additional Incentive for Bilingual.Full time employees eligible for Medical, Dental, and Vision benefits after 60 days.Full time employees are eligible for long term disability insurance and life insurance – paid by the companyFull time employees are eligible for the 401K planVacation and sick pay accruals

Requirements:Must be able to speak and read English clearly, professionally and fluentlyMust be able to type a minimum of 30 WPM. Experience working with a PCMinimum of 6 months experience in a face-to-face or direct telephone customer service type position such as a contact center, or hotel reservations, automotive dealership receptionist, automotive cashier, BDC representative or outbound sales consultant. Other customer service experience will be considered.Background check and drug test is requiredEqual Opportunity Employernote: no phone calls please.

CAREERS

Looking to make an impact, we’ve got what you are looking for.

“Joining Traver Connect has challenged me, but has also allowed me to grow and further develop myself. I’ve taken great pride in working for an organization that invests in it’s own people. Traver Connect is a journey, and I’m glad to be part of it…”

Career Professional
Career Professional

CAREERS

I take pride knowing that so many Dealerships trust in me. 

“When I joined Traver Connect, I learned so much about vehicles and how Dealerships work. I’m Thankful that I work for a company that has the time to invest in teaching and promoting from within.”

CAREERS

I take pride knowing that so many Dealerships trust in me. 

“When I joined Traver Connect, I learned so much about vehicles and how Dealerships work. I’m Thankful that I work for a company that has the time to invest in teaching and promoting from within.”

Career Professional

Join the team.