Traver Connect | Careers
Traver Connect provides Service BDC Solutions, designed for nearly every OEM brand to support and help Dealers by #CatchTheCall, #LoadTheShop, and #RemedyTheRecall
Traver Connect, service BDC, Service BDC Solution, Catch the Call, Load the Shop, Backstop Assist Service BDC, Resque Service BDC, Answer All Service Calls, Free up service advisors, increase ROs service, OEM Branded Emails & Appointment Setting for Service Visits. Recalls. CSI. SOP, Outbound Calls & Emails Program. Robust Retention Process. Automated Tracking, BDC Support for Peak Hours & Missed Calls to Reduce Hold Times & FreeUp Advisors, Make Outbound Calls & Send OEM Branded Emails, Follow up on Service Visits, BDC Support for Peak Hours, missed calls to reduce hold times and free up service advisors
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We’re on a mission to build a strong, motivated and diverse team that strives for success when we work together. We are fortunate to touch the lives of many customers. Our environment is built on growth, investing in people, and letting them grow into leaders. We do this, all by working together and respecting one another.

Discover Opportunities Below

Customer Experience Representative

Your Career Is Calling! We’re the Answer!

Tired of job hopping? We are investing in YOU! This is a long term career opportunity that could possibly lead to managing or leading a team. You can accelerate your earning potential as you are in the driver’s seat.



“Your Career Is Calling,” “We’re the Answer …” is our slogan and it’s who we are and how we do business! Our company wants to put you in the driver’s seat of your career and let you navigate your path to success while assisting customers on the phone for dealership service departments! We are a customer experience center that is committed to providing superior levels of customer service. While our success and growth are dependent upon many factors, first and foremost are the skills, intelligence, creativity, and dedication of our team members.


  • Greet and engage incoming customer calls in a fast paced environment in a friendly and professional manner- you must enjoy speaking to people on the phone in an upbeat tone.
  • Understand customers’ needs in scheduling service appointments accurately and multi-task on several computer screens/systems while providing outstanding customer service.
  • Recommend and educate customers on the benefits of servicing their vehicles to increase their vehicle’s longevity.
  • Ask to set up appointments for customers to service their vehicles. Understand service policies & procedures (loaner vehicles, weekly / monthly specials, roadside assistance, hours, etc.) documented in our system.



  • Speak professionally with customers in a friendly, upbeat tone while assisting customers and following recommended business terminology
  • Effectively handle a continuous flow of inbound calls
  • Detail orientated and excel in a fast-paced, results driven environment
  • Ability to work with a flexible schedule-some Saturdays-while having excellent attendance
  • Ability to multi-task on several computer screens in several systems at one time
  • Self-motivated enthusiastic presence in a team environment
  • Professional appearance and work ethic by adhering to attendance policies/procedures



  • Competitive compensation- Starting @ $14 per hour / Additional Incentive for Bilingual.
  • Full time employees eligible for Medical, Dental, and Vision benefits after 60 days.
  • Full time employees are eligible for long term disability insurance and life insurance – paid by the company
  • Full time employees are eligible for the 401K plan
  • Vacation and sick pay accruals



  • Must be able to speak and read English clearly, professionally and fluently
  • Must be able to type a minimum of 30 WPM. Experience working with a PC
  • Minimum of 6 months experience in a face-to-face or direct telephone customer service type position such as a contact center, or hotel reservations, automotive dealership receptionist, automotive cashier, BDC representative or outbound sales consultant. Other customer service experience will be considered.
  • Background check and drug test is required
  • Equal Opportunity Employer

note: no phone calls please.


Looking to make an impact, we’ve got what you are looking for.

“Joining Traver Connect has challenged me, but has also allowed me to grow and further develop myself. I’ve taken great pride in working for an organization that invests in it’s own people. Traver Connect is a journey, and I’m glad to be part of it…”

Career Professional
Career Professional


I take pride knowing that so many Dealerships trust in me. 

“When I joined Traver Connect, I learned so much about vehicles and how Dealerships work. I’m Thankful that I work for a company that has the time to invest in teaching and promoting from within.”


I take pride knowing that so many Dealerships trust in me. 

“When I joined Traver Connect, I learned so much about vehicles and how Dealerships work. I’m Thankful that I work for a company that has the time to invest in teaching and promoting from within.”

Career Professional

Join the team.