By Rob Canales – VP of Product Development and Marketing Happy New Year! Since many folks are just coming back to the office from the holidays I think today is the perfect time to introduce this wise topic. SMART Goals. … Read More
Welcome! Please explore our blog page loaded with Service BDC topics, very useful pointers, and wisdom related to automotive service bdc success. Check back often to see new content.
“Catching the call” is the primary objective for Service BDCs. It’s the main reason they are launched, first and foremost, in the minds of service managers and GMs alike. That’s still valid, however, there’s another priority that is just as … Read More
Blog Article posted in ADM. By Rob Canales, VP of Product Development, Traver Connect When it comes to the Customer Experience (CX) delivered by your Service BDC, most dealers feel pretty strongly that a traditional, small Service BDC can be done … Read More
By John Traver, CEO, Traver Connect It was Jim Rohn who once said “Neglect starts out as an infection and then becomes a disease.” Neglect may show itself in many forms in the service appointment process. Too many missed incoming … Read More
By Kristin Honderick, Account Manager, Traver Connect A single customer experience can influence your business up or down dramatically these days. Word travels quickly with the use of social media and/or reviews so the “reality” of your customer experience is … Read More
By John Traver, CEO, Traver Connect It’s a word that is tossed around often and much, but “retention” is still “THE word”. How else can our industry sum up the simple business principle of repeat purchases with the same customer? … Read More