By Rob Canales – VP of Product Development and Marketing COVID-19 has certainly impacted our business, however folks are more and more quickly returning to their “normal” way of life. This includes being more amenable to venturing out, and servicing … Read More
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“Catching the call” is the primary objective for Service BDCs. It’s the main reason they are launched, first and foremost, in the minds of service managers and GMs alike. That’s still valid, however, there’s another priority that is just as … Read More
Blog Article posted in ADM. By Rob Canales, VP of Product Development, Traver Connect When it comes to the Customer Experience (CX) delivered by your Service BDC, most dealers feel pretty strongly that a traditional, small Service BDC can be done … Read More
By John Traver, CEO, Traver Connect It was Jim Rohn who once said “Neglect starts out as an infection and then becomes a disease.” Neglect may show itself in many forms in the service appointment process. Too many missed incoming … Read More
By Kristin Honderick, Account Manager, Traver Connect A single customer experience can influence your business up or down dramatically these days. Word travels quickly with the use of social media and/or reviews so the “reality” of your customer experience is … Read More