Management-Leadership

service drive customer

The Service Drive Is Heating Back Up

By Rob Canales – VP of Product Development and Marketing COVID-19 has certainly impacted our business, however folks are more and more quickly returning to their “normal” way of life.  This includes being more amenable to venturing out, and servicing … Read More

smart goals image

New Year – SMART Goal Setting

By Rob Canales – VP of Product Development and Marketing Happy New Year!  Since many folks are just coming back to the office from the holidays I think today is the perfect time to introduce this wise topic.  SMART Goals.  … Read More

phone representatives

5 Common Reasons Why Service BDCs Fail

Lack of Service Management and Advisor Buy-in. Often top level leadership will make a decision to hire an outside Service BDC or create an internal one, because the assumption here is that advisors will be better off building a one … Read More

customers for life

Service BDC 2.0… Developing “Customers for Life” with Outbound Programs!

“Catching the call” is the primary objective for Service BDCs. It’s the main reason they are launched, first and foremost, in the minds of service managers and GMs alike. That’s still valid, however, there’s another priority that is just as … Read More