Our Blog, Videos & Media Mentions

Insights on Sales and Service BDCs plus Traver Connect in the news

Read our blogs and watch our latest videos for a glimpse of the expertise that we deliver to automobile dealerships nationwide.

Traver Connect CEO John Traver is charting the evolving BDC experience to make sure retailers stay ahead of customer expectations

Traver Connect CEO John Traver is charting the evolving BDC experience to make sure retailers stay ahead of customer expectations.

Source: Automotive News Even after 37 years in the automotive business, John Traver still gets excited about the day-to-day wins for his Bus...

How to Change your BDC from an Appointment Center to a Retention Center

How to Change your BDC from an Appointment Center to a Retention Center

We’ve been having a lot of discussions with manufacturers and dealerships lately and one thing that is becoming crystal clear is retention...

Grow Your Business With Lessons From Warren Buffet, Jeff Bezos and Other Top CEOs

In my search for insights into running a business, I read published letters to shareholders by such icons of success as Warren Buffet and Je...

Outbound: start with the data

Strategy and Service: Making Every Call Campaign Count 

Setting staff up for success is the first piece to creating and implementing a strategic call campaign. Tailored communications with custome...

TC Blog for August

How Traver Connect Creates Meaningful Connection To Boost Revenue

Bottom Line: Maximizing communication retains customers. But with busy schedules and low inventory, dealerships don’t have the time and re...

It is still a numbers game blog

It is still a numbers game

One thing most of us have in common is the sage advice we were given when we first started in the automotive industry: “This business is a...

The Service Drive Is Heating Back Up

By Rob Canales - VP of Product Development and Marketing COVID-19 has certainly impacted our business, however folks are more and more qu...

Service BDC 2.0… Developing “Customers for Life” with Outbound Programs!

  "Catching the call" is the primary objective for Service BDCs. It's the main reason they are launched, first and foremost, i...

5 Parts of an Outsourced Service BDC Difficult to Replicate In-Dealership

Blog Article posted in ADM. By Rob Canales, VP of Product Development, Traver Connect When it comes to the Customer Experience (CX) deliver...