Retention

service drive customer

The Service Drive Is Heating Back Up

By Rob Canales – VP of Product Development and Marketing COVID-19 has certainly impacted our business, however folks are more and more quickly returning to their “normal” way of life.  This includes being more amenable to venturing out, and servicing … Read More

customers for life

Service BDC 2.0… Developing “Customers for Life” with Outbound Programs!

“Catching the call” is the primary objective for Service BDCs. It’s the main reason they are launched, first and foremost, in the minds of service managers and GMs alike. That’s still valid, however, there’s another priority that is just as … Read More

how high is your bar

5 Parts of an Outsourced Service BDC Difficult to Replicate In-Dealership

Blog Article posted in ADM. By Rob Canales, VP of Product Development, Traver Connect When it comes to the Customer Experience (CX) delivered by your Service BDC, most dealers feel pretty strongly that a traditional, small Service BDC can be done … Read More

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4 Questions To Ask Before You Build Your Service BDC

By John Traver, CEO, Traver Connect It was Jim Rohn who once said “Neglect starts out as an infection and then becomes a disease.” Neglect may show itself in many forms in the service appointment process. Too many missed incoming … Read More

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Retention is a Matter of Trust

By Kristin Honderick, Account Manager, Traver Connect A single customer experience can influence your business up or down dramatically these days.  Word travels quickly with the use of social media and/or reviews so the “reality” of your customer experience is … Read More

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The “Evidence” is Overwhelming: A Simple Retention Roadmap

By John Traver, CEO, Traver Connect It’s a word that is tossed around often and much, but “retention” is still “THE word”. How else can our industry sum up the simple business principle of repeat purchases with the same customer? … Read More