Our Blog, Videos & Media Mentions

Insights on Sales and Service BDCs plus Traver Connect in the news

Read our blogs and watch our latest videos for a glimpse of the expertise that we deliver to automobile dealerships nationwide.

5 Common Reasons Why Service BDCs Fail

Lack of Service Management and Advisor Buy-in. Often top level leadership will make a decision to hire an outside Service BDC or create a...

Service BDC 2.0… Developing “Customers for Life” with Outbound Programs!

  "Catching the call" is the primary objective for Service BDCs. It's the main reason they are launched, first and foremost, i...

Is It Cheaper to Build or Buy BDC Services?

By Rob Canales, VP of Product Development, Traver Connect This age-old dilemma persists with one key difference, the recent trend has seen ...

5 Parts of an Outsourced Service BDC Difficult to Replicate In-Dealership

Blog Article posted in ADM. By Rob Canales, VP of Product Development, Traver Connect When it comes to the Customer Experience (CX) deliver...

Service BDC is NOT Business as Usual

So, your dealership has decided to implement a Service BDC: Congratulations your dealership just started a customer care business unit and t...

4 Questions To Ask Before You Build Your Service BDC

By John Traver, CEO, Traver Connect It was Jim Rohn who once said “Neglect starts out as an infection and then becomes a disease.” N...

Retention is a Matter of Trust

By Kristin Honderick, Account Manager, Traver Connect A single customer experience can influence your business up or down dramatically th...

Strategic Plan for Successful BDC Staffing

By Karen Rust, Accounts Director Traver Connect Staffing your BDC requires a strategic plan to be successful.  When you begin to recru...

The “Evidence” is Overwhelming: A Simple Retention Roadmap

By John Traver, CEO, Traver Connect It’s a word that is tossed around often and much, but “retention” is still “THE word”. How...