The phones are still the gateway to your service lane. A well-functioning Service BDC catches the calls and loads the shop. Traver Connect Service BDC Solutions has industry-leading expertise to help move you ahead of your competition.
Even an in-dealership staff will miss service calls, while the average store today without a Service BDC is missing 20% of its opportunities—and the average RO is over $370. If you miss only 3 calls a day, the math is staggering. It’s $1,100 a day, $23,000 a month and $279,000 annually.
Traver Connect Service BDC agents can answer your calls and convert those into service appointments. We can seamlessly take calls when your own staff is busy or after hours. We call this solution BackStop™ Assist, and it means we provide phone coverage for up to 12 hours a day. Or we can handle all your calls with our AllCovered™ solution. That frees up your Service Advisors to spend all their time interacting with customers and increasing sales. We not only answer calls quickly, we answer them well. Our live agents are experienced in building relationships between customers and dealerships.
Perhaps your in-house Service BDC is able to handle your existing inbound business, but you’d like to drive more appointments to your service department. Traver Connect can create a tailored outbound call, email or text campaign to maximize your Service scheduler. Pricing is based on your store size and your goals.
This solution is perfect for DIY dealerships that have their own Service BDC but are lacking essential tracking and management tools. We’ve simplified everything with this system. There is nothing else in the industry that does as much for such a small monthly investment. There aren’t any click charges either; just a powerful system that takes your Service BDC to a whole new level. We even provide virtual instructor-led training to keep your staff on top of best practices.
Our range of solutions goes far beyond what you’ll find elsewhere. We know how to maximize the customer experience—and therefore maximize your service lane revenue—with services including:
• Picking up or delivering your customer’s car for service
• Improving the service lane experience; your service staff can focus on the customer in front of them because we’re answering the phone
• Texting customers service status updates
• Arranging for mobile payments
• Proactively scheduling the next service appointment, because we track customers’ mileage and monthly use
Let’s sit down together and discuss your current Sales and/or Service BDC program.