Tracking all the calls down to the second to generate revenue and increase productivity for your Service BDC team.
Give them the technology to see in real-time:
Know the type and number of calls your BDC agents are handling in real-time.
A snapshot of call metrics, appointments scheduled, repair Order (ROs) Metrics including a call out for conquest customers, ROI/Revenue report based on the appts set.
A snapshot of your Service BDC in real-time.
This report includes call metrics including appointments scheduled, number of repair orders (ROs), plus metrics on call outs for conquest customers and ROI/Revenue report based on the appointment set.
Gain insight to the productivity of each team member. Help them improve by coaching and training to ensure they are the best they can be.
As a GM or BDC Manager you will be able to track down to the second what each BDC Agent or representative is spending their time. This can help with coaching to improve their productivity for the team and dealership.