– THE ELEPHANT IN THE ROOM –
Dealerships receive more calls than they have personnel to handle them. Missed calls means missed opportunities. Missed opportunities means no RO, no up-sell, no positive customer experience, and no shot to earn a customer for life.
A service advisor is both the best and the worst person to answer these incoming appointment calls. Sure, they definitely have the knowledge, but do they have the time, patience and discipline to deliver an exceptional customer experience? Will they perform an MPVI, up-sell services based on time/mileage, and deliver timely updates to customers who dropped off their vehicle for service?
• Predictive Model for every Scheduled Contact
• Reporting Recap
• Phone & Email verification
• Appointments scheduled into DMS integrated tools
• Live interactions will enhance your digital strategy
• Full reporting suite
• A fraction of the cost of an internal solution
• Most dependable, turnkey solution
Declined Services •
OEM Telematics •
CSI Calls •
Appointments loaded into Service Scheduling tool •
Recap reporting provided for all calls •