THE PHONES
– THE ELEPHANT IN THE ROOM –
Let’s face it, answering the phones is still an issue for most dealers. In fact, it’s painful for some.
WHY ARE PHONES AN ISSUE? SIMPLE.
Dealerships receive more calls than they have personnel to handle them. Missed calls means missed opportunities. Missed opportunities means no RO, no up-sell, no positive customer experience, and no shot to earn a customer for life.
LET’S GET THOSE CALLS ANSWERED,
AND ANSWERED PROPERLY.
A service advisor is both the best and the worst person to answer these incoming appointment calls. Sure, they definitely have the knowledge, but do they have the time, patience and discipline to deliver an exceptional customer experience? Will they perform an MPVI, up-sell services based on time/mileage, and deliver timely updates to customers who dropped off their vehicle for service?
INBOUND SERVICES
ON-SITE OR OFF-SITE – CATCH EVERY CALL
Our Service BDC solutions are strategically built for every
scenario and for every service department.
ARE YOU UNEASY WITH YOUR SERVICE CALLS
ANSWERED OUT OF SIGHT?
No problem. We have In-Dealership options.
DO YOU JUST NEED HELP DURING
PEAK TIMES AND AFTER HOURS?
Fabulous. Our BackStop™ Assist is a perfect fit.
WOULD YOU LIKE ALL OF YOUR SERVICE CALLS
ANSWERED BY TRAINED PROFESSIONALS?
Great. AllCovered™ is what you need.
DO YOU WANT THE TOOLS TO BUILD
YOUR OWN SERVICE BDC?
Done. We can deliver the tools & training.
OUR SOLUTION OPTIONS
AS EASY AS A, B, C or D
Send us your calls | Leverage our toolset | Placement Service | 1:1 Support
Backstop Assist™
We’ll catch the calls on hold, during peak times or after hours.
AllCovered™
We’ll catch all of your service calls, freeing up your advisors.
Do It Yourself
You build it, manage it, and we give you all the tools & training.
Perfect if you do not want your service calls answered off-site.
Traver Agent®
We hire, train, & pay a call agent who sits in your dealership. This takes the place of you hiring a BDM and paying for software.
Perfect if you do not want your service calls answered off-site.
Training & Support
Off-site Service BDC Institute™ training for your GM, SD, and BDM.
Unlimited access to our skills-based training modules (live & self-taught) for your BDM team.
Optional In-Dealership training days.
OUTBOUND SERVICES
MARKETING & RETENTION
We support your DMN’s, Telematics Leads, and set appointments for recalls,
first service visits, service reminders, etc. directly with your customers via live calls,
texts, and emails. Our team will load the appointments straight into your Service
Scheduling tool. Dashboard reporting is provided for all outbound campaigns.
SERVICE
• Recalls + Verification of VIN
• Inactive VIN’s (13-72 months)
• Due for Service VIN’s
• First Service Due VIN’s (1-12 months)
• Declined Services (Dealer provided list)
• OEM Telematics (DMN’s-Dealer forwards)
• CSI (Dealer provides list or polling instructions)
• Live Chat – Managed with Live Agents
SALES
• Sales Follow-up – Unsold Prospects
• Sales Follow-up – CSI Calls
• Sales Follow-up – F&I Experience
• Sales Conquests – Positive Equity Calls
• Sales Conquests – Lease Renewal Calls
• Live Chat – Managed with Live Agents
SERVICE
Recalls + Verification of VIN •
Inactive VIN’s (13-72 months) •
Due for Service VIN’s •
First Service Due VIN’s (1-12 months) •
Declined Services (Dealer provided list) •
OEM Telematics (Telematics/DMN’s-Dealer forwards) •
CSI (Dealer provides list or polling instructions) •
Live Chat — Managed with Live Agents •
SALES
• Sales Follow-up – Unsold Prospects
• Sales Follow-up – CSI Calls
• Sales Follow-up – F&I Experience
• Sales Conquests – Positive Equity Calls
• Sales Conquests – Lease Renewal Calls
• Live Chat – Managed with Live Agents
OUTBOUND LIVE DIALS
Declined Services •
Recalls •
OEM Telematics •
CSI Calls •
———————–
Appointments loaded into Service Scheduling tool •
Recap reporting provided for all calls •
RELATIONSHIP MANAGEMENT™
OUTBOUND CALLS & CAMPAIGNS
We believe the first 60,000 miles drives the relationship.
RELATIONSHIP MANAGEMENT™
• Predictive Model for every Scheduled Contact
• Reporting Recap
• Phone & Email verification
• Appointments scheduled into DMS integrated tools
———————–
• Live interactions will enhance your digital strategy
• Full reporting suite
• A fraction of the cost of an internal solution
• Most dependable, turnkey solution
WE BELIEVE:
THE FIRST 60,000 MILES DRIVE THE RELATIONSHIP
CUSTOMER CARE:
OUR CORE PURPOSE
LIVE INTERACTIONS:
AUGMENT YOUR DIGITAL EFFORTS
TRAVER CONNECT
SERVICE BDC SOLUTION COMPARISON
Inbound Calls | Outbound Calls | In-Dealership | Remote – Traver
GIVE US A CALL
WE’LL ANSWER. IT’S PART OF WHAT WE DO!