Traver Connect | WE'RE THE ANSWER
Traver Connect provides Service BDC Solutions, designed for nearly every OEM brand to support and help Dealers by #CatchTheCall, #LoadTheShop, and #RemedyTheRecall
Traver Connect, service BDC, Service BDC Solution, Catch the Call, Load the Shop, Backstop Assist Service BDC, Resque Service BDC, Answer All Service Calls, Free up service advisors, increase ROs service, OEM Branded Emails & Appointment Setting for Service Visits. Recalls. CSI. SOP, Outbound Calls & Emails Program. Robust Retention Process. Automated Tracking, BDC Support for Peak Hours & Missed Calls to Reduce Hold Times & FreeUp Advisors, Make Outbound Calls & Send OEM Branded Emails, Follow up on Service Visits, BDC Support for Peak Hours, missed calls to reduce hold times and free up service advisors
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THE PHONES

– THE ELEPHANT IN THE ROOM –

 

Let’s face it, answering the phones is still an issue for most dealers. In fact, it’s painful for some.
But that pain can easily turn into a revenue opportunity for your dealership.

WHY ARE PHONES AN ISSUE? SIMPLE.

Dealerships receive more calls than they have personnel to handle them. Missed calls means missed opportunities. Missed opportunities means no RO, no up-sell, no positive customer experience, and no shot to earn a customer for life.

LET’S GET THOSE CALLS ANSWERED,
AND ANSWERED PROPERLY.

A service advisor is both the best and the worst person to answer these incoming appointment calls. Sure, they definitely have the knowledge, but do they have the time, patience and discipline to deliver an exceptional customer experience? Will they perform an MPVI, up-sell services based on time/mileage, and deliver timely updates to customers who dropped off their vehicle for service?

INBOUND SERVICES

ON-SITE OR OFF-SITE – CATCH EVERY CALL

 

Our Service BDC solutions are strategically built for every
scenario and for every service department.

ARE YOU UNEASY WITH YOUR SERVICE CALLS
ANSWERED OUT OF SIGHT?

No problem. We have In-Dealership options.

DO YOU JUST NEED HELP DURING
PEAK TIMES AND AFTER HOURS?

Fabulous. Our BackStop™ Assist is a perfect fit.

WOULD YOU LIKE ALL OF YOUR SERVICE CALLS
ANSWERED BY TRAINED PROFESSIONALS?

Great. AllCovered™ is what you need.

DO YOU WANT THE TOOLS TO BUILD
YOUR OWN SERVICE BDC?

Done. We can deliver the tools & training.
OUR SOLUTION OPTIONS
AS EASY AS A, B, C or D

 

Send us your calls | Leverage our toolset | Placement Service | 1:1 Support

Backstop Assist™

We’ll catch the calls on hold, during peak times or after hours.

 

AllCovered™

We’ll catch all of your service calls, freeing up your advisors.

Do It Yourself

You build it, manage it, and we give you all the tools & training.

 

Perfect if you do not want your service calls answered off-site.

Traver Agent®

We hire, train, & pay a call agent who sits in your dealership. This takes the place of you hiring a BDM and paying for software.

 

Perfect if you do not want your service calls answered off-site.

Training & Support

Off-site Service BDC Institute™ training for your GM, SD, and BDM.

 

Unlimited access to our skills-based training modules (live & self-taught) for your BDM team.

 

Optional In-Dealership training days.
OUTBOUND SERVICES

MARKETING & RETENTION

 

We support your DMN’s, Telematics Leads, and set appointments for recalls,
first service visits, service reminders, etc. directly with your customers via live calls,
texts, and emails.  Our team will load the appointments straight into your Service
Scheduling tool.  Dashboard reporting is provided for all outbound campaigns.

SERVICE

• Recalls + Verification of VIN
• Inactive VIN’s (13-72 months)
• Due for Service VIN’s
• First Service Due VIN’s (1-12 months)
• Declined Services (Dealer provided list)
• OEM Telematics (DMN’s-Dealer forwards)
• CSI (Dealer provides list or polling instructions)
• Live Chat – Managed with Live Agents

SALES

• Sales Follow-up – Unsold Prospects
• Sales Follow-up – CSI Calls
• Sales Follow-up – F&I Experience
• Sales Conquests – Positive Equity Calls
• Sales Conquests – Lease Renewal Calls
• Live Chat – Managed with Live Agents

SERVICE

Recalls + Verification of VIN • 
Inactive VIN’s (13-72 months) • 
Due for Service VIN’s • 
First Service Due VIN’s (1-12 months) • 
Declined Services (Dealer provided list) • 
OEM Telematics (Telematics/DMN’s-Dealer forwards) • 
CSI (Dealer provides list or polling instructions) • 
Live Chat — Managed with Live Agents • 

SALES

• Sales Follow-up – Unsold Prospects
• Sales Follow-up – CSI Calls
• Sales Follow-up – F&I Experience
• Sales Conquests – Positive Equity Calls
• Sales Conquests – Lease Renewal Calls
• Live Chat – Managed with Live Agents

OUTBOUND LIVE DIALS

Declined Services •
Recalls •
OEM Telematics •
CSI Calls •

———————–

Appointments loaded into Service Scheduling tool •
Recap reporting provided for all calls •

RELATIONSHIP MANAGEMENT™

OUTBOUND CALLS & CAMPAIGNS

 

We believe the first 60,000 miles drives the relationship.

RELATIONSHIP MANAGEMENT™

• Predictive Model for every Scheduled Contact
• Reporting Recap
• Phone & Email verification
• Appointments scheduled into DMS integrated tools

———————–

• Live interactions will enhance your digital strategy
• Full reporting suite
• A fraction of the cost of an internal solution
• Most dependable, turnkey solution

WE BELIEVE:

THE FIRST 60,000 MILES DRIVE THE RELATIONSHIP

CUSTOMER CARE:

OUR CORE PURPOSE

LIVE INTERACTIONS:

AUGMENT YOUR DIGITAL EFFORTS
TRAVER CONNECT

SERVICE BDC SOLUTION COMPARISON

 

Inbound Calls | Outbound Calls | In-Dealership | Remote – Traver
GIVE US A CALL

WE’LL ANSWER. IT’S PART OF WHAT WE DO!

 

855.891.0010
Or Click Here To Send Us An Email