Traver Connect | WE'RE THE ANSWER
Traver Connect provides Service BDC Solutions, designed for nearly every OEM brand to support and help Dealers by #CatchTheCall, #LoadTheShop, and #RemedyTheRecall
Traver Connect, service BDC, Service BDC Solution, Catch the Call, Load the Shop, Backstop Assist Service BDC, Resque Service BDC, Answer All Service Calls, Free up service advisors, increase ROs service, OEM Branded Emails & Appointment Setting for Service Visits. Recalls. CSI. SOP, Outbound Calls & Emails Program. Robust Retention Process. Automated Tracking, BDC Support for Peak Hours & Missed Calls to Reduce Hold Times & FreeUp Advisors, Make Outbound Calls & Send OEM Branded Emails, Follow up on Service Visits, BDC Support for Peak Hours, missed calls to reduce hold times and free up service advisors
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Our mission is to transform the Customer Experience (CX) in Dealerships by catching every

Our mission is to transform the Customer

Experience (CX) in Dealerships by catching every

call, professionally setting appointments,

and increasing customer satisfaction.

call, professionally setting appointments, and increasing customer satisfaction.

Providing Service BDC Solutions

Providing Service BDC Solutions

Designed for all OEM brands to support and help Dealers:
#CatchTheCalls, #LoadTheShop, and #RemedyTheRecalls

 
CALLS

CALLS

Full coverage or backstop assist, we help book appointments and sell services

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CAMPAIGNS

CAMPAIGNS

We provide outbound activity to maximize opportunities and drive more revenue for Dealers

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TOOLS

TOOLS

Utilize technology solutions such as: SMS texting, reputation management, mobile pay, and more

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See why Dealerships are using Traver Connect

CALL PACKAGES

For Dealers who need the phones answered and shop loaded.

Backstop Assist™ is for dealerships that need help catching the calls on hold or the ones that will be missed during peak times.

 

AllCovered™ is for the dealership who knows they can’t answer calls and sell in the drive effectively. AllCovered™ enables you to free up your advisors to sell and service customers.

CALL PACKAGES

For Dealers who need the phones answered and shop loaded.

Backstop Assist™ is for dealerships that need help catching the calls on hold or the ones that will be missed during peak times.

 

AllCovered™ is for the dealership who knows they can’t answer calls and sell in the drive effectively. AllCovered™ enables you to free up your advisors to sell and service customers.

CAMPAIGNS

Don’t miss out on opportunities that could increase revenue. 

Once the inbound calls have been tended to, it’s time to fill the open spots in the schedule with new appointment business. Traver Connect provides outbound campaign solutions that create new appointment business for the Dealer.

CAMPAIGNS

Don’t miss out on opportunities that could increase revenue. 

Once the inbound calls have been tended to, it’s time to fill the open spots in the schedule with new appointment business. Traver Connect provides outbound campaign solutions that create new appointment business for the Dealer.

TOOLS

Customizable solutions for Dealerships to increase service retention, reputation, and revenue.

We turn customer experience into revenue by pulling previous service appointments and reaching out to your customers via email or sms text to survey their experience.

TOOLS

Customizable solutions for Dealerships to increase service retention, reputation, and revenue.

We turn customer experience into revenue by pulling previous service appointments and reaching out to your customers via email or sms text to survey their experience.

EDUCATION

Grow your Dealership by growing the people in it.

We provide several unique channels of education to multiple stakeholders including Dealers, General Managers, Service Directors, Advisors, BDM’s and BDC Agents. Education and learning is offered via online and in-person at Traver Connect headquarters or the Dealer’s location.

EDUCATION

Grow your Dealership by growing the people in it.

We provide several unique channels of education to multiple stakeholders including Dealers, General Managers, Service Directors, Advisors, BDM’s and BDC Agents. Education and learning is offered via online and in-person at Traver Connect headquarters or the Dealer’s location.

Traver Connect seamlessly connects to your Dealer Management System

INTEGRATIONS

By connecting to your DMS, we bring your customer data together.

Approved CDK partner

Approved CDK partner

INTEGRATIONS

By connecting to your DMS, we bring your customer data together.

“… every time I called the phone was answered by a professional sounding attendant, that not only set my appointment but also offered me the dealership’s services based on my needs and the miles on my vehicle. I was up sold services, my needs were met, my questions were answered, and I felt a warm and fuzzy feeling because it was such a prompt service.”

Fixed Operations Director, KIA

See why Dealerships love Traver Connect

stars 5 BDC Service 2

From West Coast to East Coast, and everywhere in between, Dealerships count on Traver Connect for calls, campaigns, and tools.