Traver Connect

Traver Connect provides Service BDC Solutions, designed for nearly every OEM brand to support and help Dealers by #CatchTheCall, #LoadTheShop, and #RemedyTheRecall

Traver Connect, service BDC, Service BDC Solution, Catch the Call, Load the Shop, Backstop Assist Service BDC, Resque Service BDC, Answer All Service Calls, Free up service advisors, increase ROs service, OEM Branded Emails & Appointment Setting for Service Visits. Recalls. CSI. SOP, Outbound Calls & Emails Program. Robust Retention Process. Automated Tracking, BDC Support for Peak Hours & Missed Calls to Reduce Hold Times & FreeUp Advisors, Make Outbound Calls & Send OEM Branded Emails, Follow up on Service Visits, BDC Support for Peak Hours, missed calls to reduce hold times and free up service advisors

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THE PHONES

– THE ELEPHANT IN THE ROOM –

Let’s face it, answering the phones is still an issue for most dealers. In fact, it’s painful for some.
But that pain can easily turn into a revenue opportunity for your dealership.

WHY ARE PHONES AN ISSUE? SIMPLE.

Dealerships receive more calls than they have personnel to handle them. Missed calls means missed opportunities. Missed opportunities means no RO, no up-sell, no positive customer experience, and no shot to earn a customer for life.

LET’S GET THOSE CALLS ANSWERED,
AND ANSWERED PROPERLY.

A service advisor is both the best and the worst person to answer these incoming appointment calls. Sure, they definitely have the knowledge, but do they have the time, patience and discipline to deliver an exceptional customer experience? Will they perform an MPVI, up-sell services based on time/mileage, and deliver timely updates to customers who dropped off their vehicle for service?

WE’RE THE ANSWER

ON-SITE OR OFF-SITE – CATCH EVERY CALL

Our Service BDC solutions are strategically built for every
scenario and for every service department.

ARE YOU UNEASY WITH YOUR SERVICE CALLS
ANSWERED OUT OF SIGHT?

No problem. We have In-Dealership options.

DO YOU JUST NEED HELP DURING
PEAK TIMES AND AFTER HOURS?

Fabulous. Our BackStop™ Assist is a perfect fit.

WOULD YOU LIKE ALL OF YOUR SERVICE CALLS
ANSWERED BY TRAINED PROFESSIONALS?

Great. AllCovered™ is what you need.

DO YOU WANT THE TOOLS TO BUILD
YOUR OWN SERVICE BDC?

Done. We can deliver the tools & training.

OUR SOLUTION OPTIONS

AS EASY AS A, B, C or D

Send us your calls | Leverage our toolset | Placement Service | 1:1 Support

Backstop Assist™

We’ll catch the calls on hold, during peak times or after hours.

AllCovered™

We’ll catch all of your service calls, freeing up your advisors.

Do It Yourself

You build it, manage it, and we give you all the tools & training.

Perfect if you do not want your service calls answered off-site.

Traver Agent®

We hire, train, & pay a call agent who sits in your dealership. This takes the place of you hiring a BDM and paying for software.

Perfect if you do not want your service calls answered off-site.

Training & Support

Off-site Service BDC Institute™ training for your GM, SD, and BDM.

Unlimited access to our skills-based training modules (live & self-taught) for your BDM team.

Optional In-Dealership training days.

RELATIONSHIP MANAGEMENT™

OUTBOUND CALLS & CAMPAIGNS

We believe the first 60,000 miles drives the relationship.

RELATIONSHIP MANAGEMENT™

• Predictive Model for every Scheduled Contact
• Reporting Recap
• Phone & Email verification
• Appointments scheduled into DMS integrated tools

———————–

• Live interactions will enhance your digital strategy
• Full reporting suite
• A fraction of the cost of an internal solution
• Most dependable, turnkey solution

WE BELIEVE:

THE FIRST 60,000 MILES DRIVE THE RELATIONSHIP

CUSTOMER CARE:

OUR CORE PURPOSE

LIVE INTERACTIONS:

AUGMENT YOUR DIGITAL EFFORTS

OUTBOUND LIVE DIALS

Declined Services •
Recalls •
OEM Telematics •
CSI Calls •

———————–

Appointments loaded into Service Scheduling tool •
Recap reporting provided for all calls •

THE PHONES

– THE ELEPHANT IN THE ROOM –

Let’s face it, answering the phones is still an issue for most dealers. In fact, it’s painful for some. But that pain can easily turn into a revenue opportunity for your dealership.

WHY ARE PHONES AN ISSUE? SIMPLE.

LET’S GET THOSE CALLS ANSWERED, AND ANSWERED PROPERLY.

WE’RE THE ANSWER

ON-SITE OR OFF-SITE – CATCH EVERY CALL

Our Service BDC solutions are strategically built for every scenario and for every service department.

ARE YOU UNEASY WITH YOUR SERVICE CALLS ANSWERED OUT OF SIGHT?

No problem. We have In-Dealership options.

DO YOU JUST NEED HELP DURING PEAK TIMES AND AFTER HOURS?

Fabulous. Our BackStop™ Assist is a perfect fit.

WOULD YOU LIKE ALL OF YOUR SERVICE CALLS ANSWERED BY TRAINED PROFESSIONALS?

Great. AllCovered™ is what you need.

DO YOU WANT THE TOOLS TO BUILD YOUR OWN SERVICE BDC?

Done. We can deliver the tools & training.

OUR SOLUTION OPTIONS

AS EASY AS A, B, C or D

Send us your calls | Leverage our toolset | Placement Service | 1:1 Support

Backstop Assist™

We’ll catch the calls on hold, during peak times or after hours.

AllCovered™

We’ll catch all of your service calls, freeing up your advisors.

Do It Yourself

You build it, manage it, and we give you all the tools & training.

Perfect if you do not want your service calls answered off-site.

Traver Agent®

We hire, train, & pay a call agent who sits in your dealership. This takes the place of you hiring a BDM and paying for software.

Perfect if you do not want your service calls answered off-site.

Training & Support

Off-site Service BDC Institute™ training for your GM, SD, and BDM.

Unlimited access to our skills-based training modules (live & self-taught) for your BDM team.

Optional In-Dealership training days.

RELATIONSHIP MANAGEMENT™

OUTBOUND CALLS & CAMPAIGNS

We believe the first 60,000 miles drives the relationship.

RELATIONSHIP MANAGEMENT™

WE BELIEVE:

THE FIRST 60,000 MILES DRIVE THE RELATIONSHIP

CUSTOMER CARE:

OUR CORE PURPOSE

LIVE INTERACTIONS:

AUGMENT YOUR DIGITAL EFFORTS

OUTBOUND LIVE DIALS

SERVICE BDC SOLUTION COMPARISON

Inbound Calls | Outbound Calls | In-Dealership | Remote – Traver

GIVE US A CALL

WE’LL ANSWER. IT’S PART OF WHAT WE DO!

855.891.0010

Or Click Here To Send Us An Email

Let’s face it, answering the phones is still an issue for most dealers. In fact, it’s painful for some.
But that pain can easily turn into a revenue opportunity for your dealership.

LET’S GET THOSE CALLS ANSWERED,
AND ANSWERED PROPERLY.

Our Service BDC solutions are strategically built for every
scenario and for every service department.

ARE YOU UNEASY WITH YOUR SERVICE CALLS
ANSWERED OUT OF SIGHT?

DO YOU JUST NEED HELP DURING
PEAK TIMES AND AFTER HOURS?

WOULD YOU LIKE ALL OF YOUR SERVICE CALLS
ANSWERED BY TRAINED PROFESSIONALS?

DO YOU WANT THE TOOLS TO BUILD
YOUR OWN SERVICE BDC?