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Retention is a Matter of Trust

By Kristin Honderick, Account Manager, Traver Connect A single customer experience can influence your business up or down dramatically these days.  Word travels quickly with the use of social media and/or reviews so the “reality” of your customer experience is … Read More

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Here Are 5 Ways to Ensure Maximum Success for Your Service BDCs

  Let us start with this famous Thomas Edison quote: “Opportunity is missed by most people because it is dressed in overalls and looks like work”. Same holds true today as it did way back then. If you are an … Read More

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The Customer

Without a doubt, the modern Dealership needs to adapt to the tech-savvy customer who is digitally connected. These same customers rely on word- of-mouth and seek the experiences shared by others by reading reviews or viewing images. The power of … Read More