dealership bdc

phone representatives

5 Common Reasons Why Service BDCs Fail

Lack of Service Management and Advisor Buy-in. Often top level leadership will make a decision to hire an outside Service BDC or create an internal one, because the assumption here is that advisors will be better off building a one … Read More

customers for life

Service BDC 2.0… Developing “Customers for Life” with Outbound Programs!

“Catching the call” is the primary objective for Service BDCs. It’s the main reason they are launched, first and foremost, in the minds of service managers and GMs alike. That’s still valid, however, there’s another priority that is just as … Read More

plan a or plan b?

Is It Cheaper to Build or Buy BDC Services?

By Rob Canales, VP of Product Development, Traver Connect This age-old dilemma persists with one key difference, the recent trend has seen an increase in focusing on Service BDCs, not Sales BDCs.  We say, Welcome to the Party!!! Short version, … Read More