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rcanales / July 24, 2018
Blog Article posted in ADM. By Rob Canales, VP of Product Development, Traver Connect When it comes to the Customer Experience (CX) deliver...
rcanales / July 19, 2018
So, your dealership has decided to implement a Service BDC: Congratulations your dealership just started a customer care business unit and t...
rcanales / July 11, 2018
By John Traver, CEO, Traver Connect It was Jim Rohn who once said “Neglect starts out as an infection and then becomes a disease.” N...
rcanales / June 29, 2018
By Kristin Honderick, Account Manager, Traver Connect A single customer experience can influence your business up or down dramatically th...
rcanales / June 7, 2018
By Karen Rust, Accounts Director Traver Connect Staffing your BDC requires a strategic plan to be successful. When you begin to recru...
rcanales / May 23, 2018
By John Traver, CEO, Traver Connect It’s a word that is tossed around often and much, but “retention” is still “THE word”. How...
rcanales / May 16, 2018
Let us start with this famous Thomas Edison quote: “Opportunity is missed by most people because it is dressed in overalls and l...
rcanales / May 10, 2018
Without a doubt, the modern Dealership needs to adapt to the tech-savvy customer who is digitally connected. These same customers rely on wo...