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Customer Experience Expert / July 6, 2021
RICHARDSON, TX – July 6, 2021 – In another industry first, Traver Connect unveils its Service BDC Capsule. This new all-in-one product o...
Customer Experience Expert / June 24, 2021
If we gave a magic lamp to any Fixed Ops Department in the country, we know the three things they’d wish for: Increase my BDC product...
Customer Experience Expert / May 18, 2021
One thing most of us have in common is the sage advice we were given when we first started in the automotive industry: “This business is a...
Customer Experience Expert / April 20, 2021
Speed matters in almost all aspects of life, but especially in automobile sales. In sales, speed is vital. Did you know that the first deale...
rcanales / May 28, 2020
By Rob Canales - VP of Product Development and Marketing COVID-19 has certainly impacted our business, however folks are more and more qu...
rcanales / May 3, 2019
Lack of Service Management and Advisor Buy-in. Often top level leadership will make a decision to hire an outside Service BDC or create a...
rcanales / March 6, 2019
"Catching the call" is the primary objective for Service BDCs. It's the main reason they are launched, first and foremost, i...
rcanales / August 29, 2018
By Rob Canales, VP of Product Development, Traver Connect This age-old dilemma persists with one key difference, the recent trend has seen ...
rcanales / July 24, 2018
Blog Article posted in ADM. By Rob Canales, VP of Product Development, Traver Connect When it comes to the Customer Experience (CX) deliver...